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Clearing Corporation Of India
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Assistant Manager II/Deputy Manager I

Assistant Manager II/Deputy Manager I

Clearing Corporation Of India

2 - 3 years

10 - 11 Lacs

mumbai

Posted:None| Platform:

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Skills Required

system testing forex query resolution money market financial products phone banking business management customer support customer service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Jobs At CCIL - ccil - The Clearing Corporation of India Limited Jobs At CCIL - ccil

Job Description of : Customer Support profile

Job Title : Assistant Manager II/Deputy Manager I

Department : Membership

Reports To : Deputy Vice President

Experience : 2-3 years

Preferred Qualification : Diploma/Graduate in Commerce/Finance/Business Management, Diploma in IT or equivalent. Candidates with experience in phone banking in banks/Insurance/MF, client servicing role shall be considered favourably

Required Qualification : Diploma/Graduate in Commerce/Finance/Business Management Diploma in IT or equivalent

Skill, Knowledge & Trainings :

The incumbent should have excellent communication skills, be able to understand and resolve customer queries, basic understanding of financial products should be there. Core Competencies : Good written and verbal communication skills. Computer efficiency Committed to work Proactive and customer service oriented. Functional Competencies : Should be able to understand customer queries. Preferably should have the basic understanding of the financial products like Securities, Forex, Derivatives and Money market. Should have good working knowledge of MS Excel. Should have exposure client servicing. Job Purpose : The key responsibilities of the incumbent includes handling customer queries and resolving them through phone or email responses. The incumbent should well versed in understanding customer requirements, offer solutions, co-ordinate with internal teams, resolve queries within the TAT. The position would involve extensive interaction with the members and work within defined TAT. Area of Operations : Customer Support - Email/telephone based query resolution System testing of customer support software MIS preparation for management Handling Audits Learning and Development Key Responsibility : Handling Customer Support desk and Query resolution Understanding the working of the software for query resolution, handling upgrades in the software Data preparation and submission Handling compliance related to customer support desk Training team members Any Other Requirement : Good team player with customer service approach. The incumbent must demonstrate the following personal attributes sincerity, integrity, punctuality. The candidates may be required to sit late sometimes due to work exigencies.

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Assistant Manager II/Deputy Manager I