Assistant Manager -Guest Service

Job Description

Job Description We are seeking a dynamic and experienced Assistant Manager -Guest Service to join our Food & Beverage Service Team who will be reporting to Head Chef. As an Assistant Manager -Guest Service, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance. Manage and optimize inventory levels and stock control to minimize waste and maximize resources Develop and implement strategies to increase revenue and profitability of the outlet Prepare and analyze financial reports, taking corrective actions as necessary Oversee staffing levels to meet operational demands and special events efficiently Ensure high standards of food quality, presentation, and customer service Conduct regular team briefings and training sessions to enhance product knowledge and service skills Maintain and update guest history records to facilitate personalized service for repeat customers Ensure compliance with food safety and hygiene standards Manage the outlet's budget, controlling costs without compromising quality Collaborate with other departments to support overall business objectives Resolve customer complaints promptly and professionally Implement and monitor promotional activities to drive sales and customer engagement Stay informed about local food and beverage trends in Kochi and incorporate them into the outlet's offerings Qualifications Proven experience in guest services or hospitality industry, preferably in a supervisory role Strong understanding of hotel operations especially in Food & Beverage Service Excellent customer service skills with a focus on guest satisfaction Demonstrated leadership abilities and experience in training and developing team members Strong problem-solving skills and ability to handle guest complaints effectively Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Detail-oriented with strong organizational skills Flexibility to work varying shifts, including weekends and holidays Knowledge of health and safety regulations in the hospitality industry