Assistant Manager - Digital Operations & Customer Experience

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.

What’s In It For YOU

• SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework
  

Role Purpose

Maximize credit card application inflow at the E-apply website by successfully implementing Digital , Innovation And Journey Simplification Projects.

Role Accountability

• Project Management
• Implement changes already identified for E-apply channel (E-KYC, Document Upload, SBI Relationship, Form Rationalization)
• Liase with IT, Operations, Fraud Control, Risk Management and Compliance to drive changes in the website, WCP and in on-ground processes
• Monitor changes after go-live to ensure that projected benefits are actualized
• Look for opportunities to improve throughput from application/soft-approval to accounts by Coordinating with operations Fcu and all relevennt Deparyments Audits Dispatch sheets
• Recommend changes in processes that can improve output and implementation of the same
  

Measures of Success

• Timely execution of already identified changes to website.
• Smooth implementation with minimal negative impact to the process.
• 3.Quick onboarding of new aggregators
• Actionable insights generated from analytics
  

Technical Skills / Experience / Certifications

Prior exposure to digital marketing

Competencies critical to the role

• Analytical Ability
• Detail orientation
• Stakeholder Management
• Change Management
• Networking & Collaboration
  

Qualification

Graduate / MBA or Relevant Post Graduation

Preferred Industry

Digital Marketing Agencies / E-commerce / Banking / Financial Services / Telecom