Assistant Manager - Debt Management Services - The Wheels - 2W/3W

Job Purpose

• First link of management between the executors i.e.field staff and management
• An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management
• Delivery of business AOP objectives for the assigned geography

Duties and Responsibilities

• Achieving business numbers with the assigned line of channels (Basis location and market potential).
• People Management (Off roll) Hiring, Retention & Productivity.
• Sales Governance through compliance of systems and processes.
• Responsible for tracking, managing & controlling PDD requirement compliance
• Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
• Understanding of CRM Salesforce.com.
• Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
• To ensure TAT is maintained for case processing.

MAJOR CHALLENGES

• Training of self and their team below.
• Hiring right candidate.
• Smooth onboarding to help settle the employee well in BFL.
• Smooth onboarding of New Dealer/Partner with BFL
• Retention of Off-roll staff

DECISIONS

• Hiring of Off roll staff
• Approvals by coordinating with internal stake holders eg. Clearing cases
• Lead allocation
• Field activity planning and closure

• INTERACTIONS

  Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work
• Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file.
• Connect with HR department for hiring & retention
  External Clients Roles you need to interact with outside the organization to enable success in your day to day work
• Engaging with customer.
• Mapping of market competition.

DIMENSIONS

• Financial Dimensions
• From 45 to 70 Cases MOM (depending upon location and market potential)

Required Qualifications and Experience

• Qualifications Graduate / Post Graduate
• Good command in excel is essential.
• Work Experience 1 to 3 years of relevant experience in managing team
• Result oriented - Go getter attitude is must
• Should have collaborative work style to engage with peers & colleagues across the company.
• Excellent Team management & Interpersonal Skills.
• Excellent command over communication skills.
• Highly ambitious & self-motivated