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Bajaj Finance
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Assistant Manager - Debt Management Services - The Wheels - 2W/3W

Assistant Manager - Debt Management Services - The Wheels - 2W/3W

Bajaj Finance

1 - 3 years

5 - 9 Lacs

tiruchengode india

Posted:3 days ago| Platform:

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Skills Required

finance management compliance finance go risk hr data management governance systems onboarding sales education relationship management operations crm salesforce business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assistant Manager - Debt Management Services - The Wheels - 2W/3W
Job Purpose
First link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills and ability to relate to people at all levels of business and management. Responsible for delivery of business AOP objectives for the assigned geography. Duties and Responsibilities

Achieve business numbers with the assigned line of channels based on location and market potential.

People Management (Off roll)Hiring, retention, and productivity.

Ensure sales governance through compliance of systems and processes.

Track, manage, and control PDD requirement compliance.

Reduce customer complaints and cancellations by ensuring no miss-selling is being done.

Understand CRM (Salesforce.com).

Effectively engage with Credit, Operations, Risk, and within 2W/3W teams.

Ensure TAT is maintained for case processing.

Major Challenges

Training of self and team members.

Hiring the right candidates.

Smooth onboarding to help settle employees well in the company.

Smooth onboarding of new Dealer/Partner.

Retention of off-roll staff.

Key Decisions

Hiring of off-roll staff.

Approvals by coordinating with internal stakeholders (e.g., clearing cases).

Lead allocation.

Field activity planning and closure.

Key Interactions
Internal Clients:

Interact with various internal departments (product, credit, operations, RCS, compliance) to process files.

Connect with HR department for hiring and retention.

External Clients:

Engage with customers.

Map market competition.

Dimensions
Financial Dimensions:

Handle 45 to 70 cases MOM (depending upon location and market potential).

Other Dimensions:

Total Team Size9

Number of Direct Reports5 to 9

Number of Indirect ReportsN/A

Number of Outsourced Employees5 to 9

Number of Locations1 to 4

Number of Products1 (Two Wheeler Loan)

Required Qualifications and Experience
Educational Qualifications:

Graduate / Post Graduate degree required.

Good command of Excel is essential.

Work Experience:

1 to 3 years of relevant experience in managing a team.

Skills and Competencies:

Result-oriented with a go-getter attitude.

Collaborative work style to engage with peers and colleagues across the company.

Excellent team management and interpersonal skills.

Excellent communication skills.

Highly ambitious and self-motivated.

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Assistant Manager - Debt Management Services - The Wheels - 2W/3W