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Saks Global
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Assistant Manager, Customer Support

Assistant Manager, Customer Support

Saks Global

4 - 6 years

2 - 5 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:6 days ago| Platform:

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Skills Required

bpo manager quality assurance employee engagement back office customer support stakeholder management auditing business operations capacity planning salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Working experience into Business Operations required with medium-to-large size contact programs with multiple BPO Partners
Manage post sale servicing queue Capacity planning & effective shift rosters for maximum coverage as per forecast Ensure consistency in testing reads, tracking success criteria Succession plan for team to ensure continued employee engagement Collaborate with Contact Center Quality Assurance Specialists to help audit business operations functions and adopt changes Demonstrates strong business acumen and a track record of success in partnering with business leaders, leveraging strong written and verbal communication skills Ability to manage competing priorities and balance multiple projects

Self-starter with strong initiative, energy, and accountability with the ability to work autonomously and in a team environment
Proficient in Microsoft Office Suite, Google Suite, with a willingness to learn new software as appropriate Salesforce UAD expertise is an advantage

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Assistant Manager, Customer Support