Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in navi mumbai
>
Eurofins
>
Assistant Manager Customer Service

Assistant Manager Customer Service

Eurofins

1 - 2 years

7 - 11 Lacs

navi mumbai

Posted:None| Platform:

Apply

Skills Required

customer service sales conflict resolution customer service management customer experience complaint handling operations management customer relationship team management loyalty customer care customer support customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences

Develop and implement strategies to improve customer satisfaction and loyalty

Handle escalated customer issues and complaints with empathy and professionalism

Collaborate with other departments to resolve complex customer inquiries

Analyze customer service data and prepare reports for upper management

Contribute to the development and implementation of customer service policies and procedures

Ensure adherence to quality assurance standards and company guidelines

Identify and recommend process improvements to enhance efficiency and customer experience

Participate in hiring, training, and onboarding of new customer service team members

Qualifications

5-8 years of customer service experience, with 1-2 years in a supervisory role

Bachelor's degree

Exceptional communication skills, both verbal and written

Strong leadership abilities with a supportive and decisive approach

Excellent problem-solving and conflict resolution skills

Ability to analyze data and generate actionable insights

Strong time management and organizational skills

Customer-focused mindset with a commitment to delivering high-quality service

Adaptability to changing priorities and ability to work in a fast-paced environment

Fluency in English and Hindi

Additional Information
The Customer Service Executive supports the Sales team with customer service

More Jobs at Eurofins

Senior Associate IT - Eurofins IT Solutions

Chennai, Bengaluru

7 - 12 yrs

INR 12 - 20 Lacs

Senior Devops Engineer

Bengaluru

4 - 8 yrs

INR 15 - 25 Lacs

Senior Software Engineer-Buffer

Bengaluru

4 - 7 yrs

INR 18 - 20 Lacs

Principal Software Engineer

Bengaluru

7 - 12 yrs

INR 10 - 15 Lacs

Senior software Engineer - Eurofins IT Solutions

Chennai, Bengaluru

4 - 9 yrs

INR 12 - 22 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.