Assistant Manager - Credit Operations

BERKADIA SERVICES INDIA PVT LTD

Berkadia

Berkadia is also an industry leader in Agency Lending and in 2024 achieved a coveted goal of being the #1 GSE & HUD Lender by volume! We are also #1 Freddie Mac Lender and #2 Fannie Mae Lender in 2024.

Since its establishment in Hyderabad, Berkadia India has evolved from a team of sixteen to a diverse and experienced group of 1,200 members. This growth has enabled the team to support all key business functions within Berkadia's commercial real estate finance sector.

Credit Operations

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ROLE SUMMARY:

The Credit Operations (CO) Assistant Manager is an individual who supports the daily business operations of the CO team by meeting corporate objectives. The role holder will be responsible for assisting the Asst. Vice President (AVP) and client stakeholders in determining and delivering the functions strategy. This involves all aspects of successful people leadership, effective operational execution and stakeholder management.  The role holder will be the front-line manager responsible for setting the team culture and achieving / exceeding all deliverables. A highly organized, focused individual capable of assisting each member of the team to maximize their potential and acting as a role model is required.

The role holder will be required to work interdependently with U.S colleagues (internal clients and external clients) to anticipate and fulfil their needs, objectives and challenges.  He / She will also be expected to embrace and live Berkadia’s values and have a growth and agile customer centric mindset.

ROLES and RESPONSIBILITES:

• Build and maintain exceptional relationships with all stakeholders and clearly understand their requirements
• Work with the vertical leaders and stakeholders to determine function short and medium-term strategy clearly setting out and achieving implementation milestones
• Work with their supervisor to provide (and constantly review and update) functional KPI’s and individual metrics to stakeholders
• Effectively plan resource needs across products, including the need for backups and cross training based on role complexity, attrition risk, holidays and growth
• Work with Talent Acquisition and the AVP/VP to source, interview and recruit talented resources for the team
• Effectively on-board all new hires setting clear expectations and providing comprehensive training and support and continually coach and mentor staff to ensure their success and career advancement
• Build a high-performance team with Berkadia values, ethos and effectively establish and maintain a culture of continuous self-directed learning within the team
• Ensure timely, proactive and effective communication within the team and across all stakeholders
• Create and administer career development plans and performance updates to team members, stressing areas of strength and for improvement.
• Regularly gather stakeholder feedback and local management insights to provide concise, actionable feedback to the team. Periodically assess team performance to suggest career paths that maximize individual potential.
• Identify and implement solutions related to processes, people, and technology improvements to drive efficiency across the team
• Review effectiveness of quality control function by analyzing data and managing resource quality scores
• Collaborate with other managers to determine the resources most deserving for rewards and recognition programs and provide nominations
• Ensure training material, job aids and all policies and procedures are documented, followed, and updated as needed based on Lender guide changes and CO requirements
• Work on other tasks and special projects as assigned stakeholders, vertical leaders, transformation senior management
• Perform other duties and tasks as assigned by senior leaders in the group

Qualifications Required (including education, experience and skills)

• Bachelor’s degree in finance, Accounting, or related business field required. MBA and knowledge of Commercial Real Estate (CRE) industry preferred
• Work Experience:
  • At least 2, ideally 2+ years of successful experience leading and coaching people
  • At least 5 years of experience in the financial sector, and or commercial real estate experience is preferred
• Strong communication skills, both written and verbal; fluency in American English 
• Successful leadership experience; particularly managing grey areas 
• Display growth mindset with the willingness and ability to continue to learn  
• Successful experience developing people whether your direct reports or their staff 
• Knowledge of data analysis and performance/operation metrics with the ability to analyze base data and derive own insights to validate strategies and initiatives 
• Willingness and ability to learn technology tools and drive usage and adoption of tools within teams 
• Experience in working with demanding stakeholders and clients across different time zones in the U.S. 
• Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs  
• Ability to maintain confidentiality and adhere to organizational policies and procedures 

Conditions of work:

• The role holder must also be prepared to work other shift times when requested to do so for training or other business requirements 
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from tasks and to assign other duties and projects as necessary 
• Role holders may be requested to obtain a passport and US travel visa and to travel to the US for additional training and development 

Berkadia

Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values: https://berkadia.com/aboutus/culture/

To find out more about Berkadia, please visit our website https://www.berkadia.com/aboutus/ 

Berkadia Services India Private Limited