Assistant Manager- Contact Center

Company Description

As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all.

Role Description

The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction.

Key Responsibilities:

• Candidates must have an experience into B2C telesales-Outbound process
• Team Leadership and Supervision:
• Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals.
• Conduct regular team meetings to provide guidance, share updates, and discuss performance.
• Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge.
• Sales Strategy and Execution:
• Develop and implement effective sales strategies to drive revenue growth.
• Analyze sales metrics and provide recommendations to improve performance and productivity.
• Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them.
• Performance Monitoring:
• Track and report on team performance, ensuring that sales targets and KPIs are consistently met.
• Identify performance gaps and work with team members to create and implement improvement plans.
• Provide constructive feedback and recognition to drive continuous improvement and team morale.

Qualifications:

• Bachelors degree in business, marketing, or a related field (or equivalent experience).

• 8+ years of sales experience, with at least 5 year in a leadership or supervisory role.

• Strong leadership, coaching, and motivational skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze sales data and make strategic decisions.
• Proficiency in Any of dialer / Manual.

Preferred Qualifications:

• Experience in a specific industry related to the company products or services.
• Knowledge of sales techniques and methodologies.

Compensation and Benefits:

• Competitive base salary plus performance-based incentives.
• Health insurance , Unlimited Incentives.

Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com

Regards,

Himanshi Verma || Human Resource