Sales Coordinator

Job Summary

• Assist the sales team with order processing, quotation preparation, and customer follow-ups.
• Coordinate with customers and internal teams to ensure timely order fulfillment.
• Maintain customer databases and update sales records.
• Prepare and distribute sales reports, presentations, and performance analysis.

Order Processing & Documentation:

• Process purchase orders (POs), invoices, and delivery schedules.
• Ensure accurate data entry in CRM/ERP systems.
• Coordinate with logistics and warehouse teams to track order dispatch and delivery.
• Handle contract documentation and ensure compliance with company policies.

Customer Service & Relationship Management:

• Respond to customer inquiries via email, phone, or online platforms.
• Address customer complaints or issues and escalate when necessary.
• Maintain positive relationships with clients to enhance customer satisfaction.

Sales Analytics & Reporting:

• Monitor sales performance and prepare reports for management.
• Track pending orders, stock availability, and sales pipeline updates.
• Assist in forecasting and sales planning activities.

Cross Department Coordination:

• Liaise with finance, supply chain, and marketing teams for smooth sales operations.
• Collaborate with marketing to provide promotional materials and customer insights.
• Support sales executives with administrative tasks to optimize productivity.

Qualifications & Skills Required:

• Bachelors degree in business administration, Sales, Marketing, or a related field.
• 2+ years of experience in sales support, back-office coordination, or customer service.
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM/ERP systems.
• Strong communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work under tight deadlines.

Preferred Skills:

• Experience in the manufacturing, industrial, or B2B sector is a plus.
• Knowledge of sales order processing and supply chain coordination.
• Familiarity with SAP, Salesforce, or other CRM tools.

Work Environment:

• Office-based role with occasional coordination with field sales teams.
• Regular interaction with customers, suppliers, and internal departments.