Green Shokki is looking for Assistant Manager, Client Servicing to join our dynamic team and embark on a rewarding career journey. Client Relationship Management : Building and maintaining strong relationships with clients, understanding their needs, and addressing concerns or queries promptly. Acting as a point of contact for clients, providing solutions and ensuring a high level of customer satisfaction. Team Leadership : Managing and guiding a team of client service representatives or executives. Providing direction, support, and training to ensure the team meets client needs effectively. Strategic Planning : Developing strategies to enhance client satisfaction and retention. Collaborating with other departments (such as sales, marketing, or product development) to align client needs with business objectives. Client Communication : Communicating effectively with clients to understand their goals and relay those goals to the internal teams. Handling negotiations, proposals, contracts, and agreements with clients. Problem Solving and Escalation : Addressing and resolving escalated client issues in a timely and effective manner. Implementing measures to prevent future issues and enhance overall client experience. Requirements : Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Proven experience in client servicing, account management, or a similar role, preferably in a managerial capacity. Strong interpersonal and communication skills to interact with clients and internal teams effectively. Leadership abilities to guide a team and drive performance towards client - centric goals. Analytical skills to assess client satisfaction, identify opportunities, and suggest improvements.

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