Assistant Manager Client Services

Designation

Assistant Manager - Client Service

Location

Ahmedabad

Assistant Manager – Client Services

Key Responsibilities:

primary point of contact

timely communication

· Coordinate with internal departments (sales, engineering, legal, accounts, and facility teams) for seamless client service.

customer queries, complaints, and escalations

· Maintain accurate client records using CRM tools like ERP Systems and ensure all documentation is updated and archived appropriately.

· Monitor payment collections, issue receipts, and coordinate with the accounts / finance team for payment clearances.

final inspections

· Managed possession documentation including NOC issuance, payment clearance, utility transfers, and registration support.

handover and possession process

client walkthroughs

compliance with RERA guidelines

· Prepare regular reports on customer satisfaction, complaints, and service quality improvements.

zero customer escalations

· Maintained detailed records and checklists to track handover readiness for multiple units or towers within residential/commercial projects.

🌟 Key Skills:

• Client Relationship Management
• Project Handover Coordination
• Customer Service Excellence
• Problem Resolution
• Communication & Presentation
• Documentation & Compliance
• CRM Tools (e.g., In4Suite, E-Build, Salesforce, Zoho, ERP platforms)

🌟 Experiences:

project handover processes

customer walkthroughs

Project Name & Job Location: Pacifica Companies, Amara Project, Next to Gokuldham, Sanathal, Ahmedabad

Experience

Education Qualification required

Other Competencies required

Office Timing

HR contact details

Email id

Company websites

Corporate Profile:

http://www.pacificacompanies.co.in/public/wp/corporate-profile/mobile/html5forpc.html