Assistant Manager-Client Services

Designation: Assistant Manager _ Client Services

About US: -

MSAG Skill India LLP. (www.msag.in)is a technology driven assessment body with extensive domain experience.Our experience supplemented by our demonstrated capability and advanced technology solutions form a strong core competency essential to support large scale skilling operations under the purview of the National Skill Development Council (NSDC)( ) and Various other Sector Skill Councils. We are committed to supporting the Skill India initiative by conducting assessment with utmost efficiency and integrity. Our goal is to continuously innovate processes, leverage technology and set the benchmark in assessment execution

This is an opportunity to join a fast paced growing organization as Assistant Manager Client Services and spearhead the Assessor recruitment and management function.

Job Description:

• Supervise the team member or subordinates
• Oversee daily operation to ensure smooth and efficient functioning.
• Assessor Sourcing
• TP Confirmation and Align Assessor
• To ensure scheduling and conduct of assessments as per time line.
• Effective communication with all the stake holders involved in Skill India Ecosystem
• Maintaining and prepare reports for management and Sector Skill Council.
• Data Management(Assessor Profiles and Assessment batch reports)
• Maintain open and effective communication with superior and subordinates.
• Check daily assessments reports monitoring reports to ensure there are no laps.
• Monitor and analyze KPIs to identify areas for improvement.
• Responsible for Client Query Resolution inquiries and concerns raised by Sector Skill Councils (SSCs) and Training Partners (TPs)

Requirements: -

• Must be a Graduate preferably with a MBA.
• Must have at least 4 years of experience in operations, backend, calling or client management.
• Must have good hands on experience with MS office – Word, Excel
• Strong communication skills verbal and written in both Hindi and English are required.

Interested candidate apply here or mail your resume to priya.imanage@gmail.com

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

• Day shift
• Fixed shift

Work Location: In person