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Datamark Bpo Service
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Assistant Manager - BPO

Assistant Manager - BPO

Datamark Bpo Service

6 - 11 years

5 - 7 Lacs

chennai

Posted:4 days ago| Platform:

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Skills Required

bpo team management team handling customer service bpo operations non voice process kpo voice process shrinkage retention bpo non voice attrition domestic domestic bpo customer care international bpo domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Assistant Manager - Back Office Operations

Company:

Location:

Experience:

Assistant Manager Back Office

Key Responsibilities-

Operational Leadership:
Coordinate day-to-day workflows for Back Office Supervisors and ensure all production goals are met.
Client Management:
Act as the primary day-to-day contact for clients; lead scheduled meetings and present performance data via PowerPoint.
SLA Compliance:
Identify contractual requirements and create robust recovery plans for any missed Service Level Agreements.
Financial Metrics:
Monitor and optimize speed and efficiency to meet project-specific financial goals.
Performance Management:
Conduct timely performance evaluations, manage conflict resolution, and handle employment actions (discipline/hiring).
Process Improvement:
Provide in-depth analysis of production issues and implement corrective action plans and quality management processes.
Financial Reporting:
Gather and submit weekly billing data for approved projects.

Candidate Profile-

Technical Skills:
Advanced proficiency in
MS Office
(Excel, PowerPoint, Outlook) is mandatory.
Leadership:
Proven ability to coach, mentor, and develop Supervisors for promotional opportunities.
Communication:
Excellent written and verbal communication skills for effective client interaction.
Education:
High School Diploma required;
Bachelors Degree preferred
.

Industry & Functional Area

Industry:
BPO / Customer Service
Functional Area:
Operations / Back Office / Non-Voice
Role:
Assistant Manager - Operations

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