Assistant Housekeeping Manager

POSITION SUMMARY:

The incumbent shall be responsible for assisting executive housekeeper in maintain the cleanliness and overall upkeep of the resort standard. The job roles include managing the entire housekeeping functions in the absence of the Executive Housekeeper. This includes the service vision and concepts, oversees and directs all aspects of overall housekeeping operations which includes guest rooms, public areas, laundry and back of house areas. This post requires the employee to work shifts which will vary according to operational demand.

DUTIES AND RESPONSIBILITIES:

1. Leading the daily operations of the Housekeeping department and providing support to the Room Attendants and House Attendants to maintaining housekeeping standards.
2. Collaborate with the Maintenance department with any room and property deficiencies.
3. Maintain close working relationship with other departments especially Front Office, Engineering, Food & Beverage and Healing Hub.
4. Inspect rooms and provide ongoing feedback to the team and ensure guest room PPM are carried out as per schedule.
5. Check and maintain adequate level of supplies and material and request replenishment of supplies as required.
6. Ensure the correct handling of lost guest property in accordance with the resort policies.
7. Carry out opening and closing procedures as detailed in the standards & procedures while ensuring accurate completion of any reports.
8. Ensuring all guest comments and complaints are acted upon promptly.
9. Assist the team to ensure that all goals are met on a daily basis with regard to housekeeping operations.
10. Assist with scheduling of staff and area wise assignment of duties.
11. Ensure room standards are maintained as per the established standards of the resort.
12. Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
13. Maintain Inventories stock to ensure adequate supplies.
14. Investigates complaints regarding housekeeping service and equipment, and assists manager with corrective action.
15. Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment
16. Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
17. Have a thorough knowledge of product, including room types, amenities, services and brand standards
18. Assisting the Housekeeping Executive by implementing and keeping up-to-date policies, procedures, practices, and standards, monitoring the progress of implementation of the departmental objectives in line with the resort business objectives,
19. Train, develop, schedule, and manage the performance of direct subordinates to ensure the efficient running of housekeeping operations,
20. Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.

DESIRED PROFILE:

1. Bachelor's degree in Hospitality Management or a related field.
2. Minimum 05 years of proven professional experience in Housekeeping leadership role.
3. Detail oriented with the ability to work well under pressure.
4. Strong Housekeeping Operational/Technical Knowledge.
5. Strong Leadership abilities and organizational skills,
6. Excellent communication skills and presentation skills.
7. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
8. Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests