Assistant, Global Records Management (Contractual)

COMPANY PROFILE

Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious change makers define the future.
Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.

The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.

POSITION SUMMARY

This position is a member of the global Records and Information Management team and is responsible for the ongoing tracking and auditing of case information and data to ensure compliance with Bain’s contractual and regulatory obligations. This global role requires using a variety of internal systems to track case end dates and case team members progress during the case wrap-up process. Strong communication skills, responsiveness and attention to detail are critical.

RESPONSIBILITIES

• Contact individual case team members to initiate the case wrap-up process and confirm proper process steps have been followed.
• Review cases created within the Finance system to track projected end dates.
• Track individual responses to inquiries and follow up with delinquent inquiries.
• Escalate overdue requests as needed to ensure full compliance.
• Support Professional Standards Members by supplying reports, ad hoc training and other assistance to promote RIM compliance.
• Collaborate with the team to perform administrative tasks, ensuring that internal systems are consistently updated with accurate data.
• Proactively flag any issues encountered during daily operations.
• Be mindful of the Service Level Agreements (SLAs) and effectively respond to customer queries regarding the process.
• Prepare reports, analyze data and perform other tasks, as assigned.

QUALIFICATIONS

• Bachelor's degree in any field providing exposure to database or list management
• Recommended 1-2 years of experience working on database or list maintenance
• Ability to use Excel; exposure to SharePoint and ServiceNow is desired but not required
• Strong English communications (verbal and written) and customer service skills to work with global customers
• Proven ability to work independently with attention to details and a high level of accuracy
• Proven reliability, self-motivation and maturity
• Ability to work closely with global teams, which may require flexible hours at office or at home

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 15 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.