Assistant Front Office Manager

- **Role Overview:** As a Front Desk Supervisor, your main responsibility will be to supervise front desk staff and ensure exceptional service delivery. You will also monitor and improve front office operations for efficiency, handle guest check-ins, check-outs, and reservations professionally, and resolve customer inquiries and complaints in a timely manner. Additionally, you will be required to train and mentor front desk employees to enhance performance, ensure compliance with hotel/office policies and safety regulations, and coordinate with housekeeping and maintenance for seamless operations. Your role will also involve implementing strategies to enhance guest satisfaction and brand reputation, as well as managing schedules, task assignments, and performance evaluations for front desk staff. - **Key Responsibilities:** - Supervise front desk staff and ensure exceptional service delivery. - Monitor and improve front office operations for efficiency. - Handle guest check-ins, check-outs, and reservations professionally. - Resolve customer inquiries and complaints in a timely manner. - Train and mentor front desk employees to enhance performance. - Ensure compliance with hotel/office policies and safety regulations. - Coordinate with housekeeping and maintenance for seamless operations. - Implement strategies to enhance guest satisfaction and brand reputation. - Manage schedules, task assignments, and performance evaluations for front desk staff. - **Qualifications Required:** - Previous experience in a similar role - Strong communication and interpersonal skills - Ability to work in a fast-paced environment - Leadership and team management skills - Knowledge of hotel/office operations and procedures - **Additional Details:** Food will be provided and Provident Fund benefits are available for this full-time position. The work location is in person, ensuring a hands-on approach to the role.,