Assistant Front Office Manager

As a Duty Manager at IHG, you will play a crucial role in leading from the front and maintaining high standards of cleanliness and productivity. You will be responsible for managing guest experiences, team performance, and hotel operations while championing a one-team approach to effectively address guest complaints, queries, and suggestions. Your day-to-day responsibilities will include: - Leading the way by managing guest experiences, team performance, and hotel operations - Prioritizing workload and ensuring your team delivers authentic, memorable experiences - Developing your team's skills to drive results that positively impact hotel performance - Having authentic conversations with guests to resolve issues, queries, or concerns - Being the first point of contact for any critical emergency situations Qualifications required for this role include: - Minimum Diploma or equivalent, some college preferred - 2 years of front desk/guest service leader experience - Fluency in spoken and written English; knowledge of other languages may be preferred - Basic mathematics skills - Excellent communication, problem-solving, reasoning, and motivational skills - Ability to stand for long periods in the front desk areas and occasionally lift heavy items - Working knowledge of hotel property management systems like Opera is beneficial - Willingness to work evenings and weekends IHG is dedicated to providing its employees with everything they need to succeed. You can expect a competitive salary, a full uniform, impressive room discounts, and comprehensive training. IHG values a collaborative environment where every team member has the opportunity to belong, grow, and make a difference. The company is committed to supporting the wellbeing of its employees through the myWellbeing framework, which focuses on health, lifestyle, and workplace wellness. If you believe you would be a great fit for the job, even if you don't meet every single requirement listed, we encourage you to hit the "Apply" button and start your journey with us at IHG.,