Assistant Front Office Manager

Role Overview: As an Assistant Front Office Manager at The Westin Pune Koregaon Park, your primary responsibility will be to assist the Front Office Manager in overseeing front office functions and supervising staff on a daily basis. This includes managing areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your role will involve directing managers and employees to ensure an efficient check-in and check-out process, as well as maximizing guest and employee satisfaction while enhancing the department's financial performance. Key Responsibilities: - Utilize interpersonal and communication skills to lead, influence, and encourage team members - Supervise and manage employees, ensuring all day-to-day operations run smoothly - Set specific goals and plans to prioritize, organize, and accomplish work - Handle guest complaints, disputes, and grievances effectively - Provide exceptional customer service by going above and beyond to ensure satisfaction and retention - Implement customer recognition/service programs and ensure compliance with Front Office policies and procedures - Provide information to supervisors and co-workers, analyze information, and communicate relevant updates in a timely manner - Participate in department meetings and act as the Front Office Manager in their absence Qualifications Required: - High school diploma or GED with 2 years of experience in guest services, front desk, or related professional area OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major without any work experience required Company's Additional Details: At The Westin Pune Koregaon Park, Marriott International is committed to being an equal opportunity employer, valuing and celebrating the unique backgrounds of all associates. The company actively fosters an environment where diversity is embraced and where every individual has access to opportunities. The brand mission of Westin focuses on empowering guests to enhance their well-being while traveling, aiming to become the preeminent wellness brand in hospitality. As an ideal candidate for Westin, you are encouraged to embrace well-being practices both on and off property, showcasing passion, activity, optimism, and adventure in your work and personal life. Join the global team at Westin to do your best work and become the best version of yourself.,