Assistant Facility Manager - Soft Services

What this job involves:Step into a leadership role as Assistant Facilities Manager (Soft Services) at JLL! Drive service excellence, coordinate diverse soft service teams, and elevate client experienceswhile advancing your career in a collaborative, growth-focused facilities management environment within Indias premier workplace

Duties & Responsibilities

What this job involves

To provide administrative support to the Facilities Management team at assigned Facilities.

To ensure timely and accurate completion FM reports pertaining to assigned Facilities

Be accessible for escalation of all FM related issues

Oversee the Helpdesk work process

Provide management advice to Helpdesk operators for escalated issues

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Oversee the Mailroom process.

Oversee the Front Office function

Oversee the Housekeeping Services

Overall service delivery assessment of HK vendor.

Coordination meetings with vendor for resolution of service issues

Oversee Cafeteria Services

Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

Meet or exceed best practice in provision of services through contracts

Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Facility Manager.

Attrition tracking & control measures Key skills

Overall client satisfaction by achieving SLA targets

Requirement

Good communication Skills. Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives. 5+ year of experience. Graduation / Postgraduation in Hotel Management.