Assistant Facilities Manager

What this job involves:

This role serves as a critical support position within JLL's facilities management operations, providing comprehensive oversight of site operations, team leadership, and client service delivery. You will act as a key backup to the Post Facilities Manager while managing multiple vendors, maintaining operational excellence, and ensuring compliance with health and safety standards.

The position directly contributes to JLL's business objectives by delivering world-class facility services, maintaining strong client relationships, and driving continuous improvement initiatives. This is an excellent opportunity to develop leadership skills in a dynamic facility management environment while working with cutting-edge technologies and managing complex operational requirements

What your day-to-day will look like:

• Provide coaching and direction to facility teams while managing multiple vendors to deliver services on time and within budget, achieving KPI targets
• Build and develop effective relationships with key stakeholders across all levels, ensuring service delivery meets contractual obligations and client expectations
• Monitor site financial operations to meet targets and control requirements, ensuring account payable procedures are followed while managing contract lifecycles
• Review contractor Safe Work Method Statements and implement JLL's Operational Risk Management program to maintain health and safety compliance
• Oversee site cleanliness, coordinate specialty cleaning, and manage leased residential properties while maintaining internal and external stakeholder relationships
• Implement industry best practices for building procedures, Critical Environment requirements, and work order management to achieve optimal KPIs
• Provide 24/7 emergency call support and site attendance as required while supporting disaster recovery and business continuity plan implementation.

Required Qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent professional experience
• Minimum 3-5 years of facilities management experience with demonstrated team leadership and vendor management capabilities
• Strong knowledge of health and safety regulations, compliance requirements, and risk management principles
• Experience with financial management, contract administration, and procurement processes in accordance with established guidelines
• Proven ability to manage multiple priorities, work under pressure, and provide emergency response coverage
• Excellent communication and interpersonal skills with ability to work effectively across all organizational levels
• Proficiency in facilities management software, work order systems, and Microsoft Office Suite.

Preferred Qualifications:

• Professional certifications in facilities management (CFM, FMP) or related fields
• Experience with Commonwealth procurement rules and government facility operations
• Background in Critical Environment Management (CEM) and specialized facility requirements
• Knowledge of building automation systems, HVAC operations, and mechanical/electrical systems
• Experience with residential property management and mixed-use facility operations
• Understanding of disaster recovery, business continuity planning, and emergency response procedures
• Previous experience in mentoring, training, and team development within facility management environments.