Assistant Facilities Manager

The Assistant Facilities Manager will be responsible for:

• People Management (including vendor management)
  • Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager
  • Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence
  • Assist in mentoring and enabling Training and Development of team members
  • Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget
  • Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLLs procurement best practices
  • Achieve Key Performance Indicators and Service Level Agreement targets
• Client/Stakeholder Management
  • Deliver excellent customer service to meet clients onsite expectations
  • Build and develop effective relationships with the Posts key stakeholders and be demonstrate comfort working across all levels
  • Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations
• Finance and Commercial Management
  • Ensure that the sites financial operations are meeting targets and control requirements
  • Assist and monitor financial processes to ensure account payable procedures are followed at all times
  • Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics;
  • Monitor expiry of contracts and initiate re-procurement if needed;
  • Continually assess contracts to ensure best value delivered to the client
• Health and Safety Management
  • This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules
  • Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site
• Site Operations Management
  • Implement Industry Best Practice operations
  • Assist and monitor to ensure all building procedures and performance measures are maintained at all times
  • Ensure all Critical Environment (CEM) requirements are met
  • Seek ways to reduce costs and improve operational standards.
  • Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy.
  • Assisting in the management of leased residential properties, and building and maintaining internal and external stakeholder relationships.
  • Organize specialty cleaning as required.
  • Implement and sustain good work order management resulting good KPIs.
  • 24/7 emergency call support and site attendance as and when required.
• Risk Management
  • Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained
  • Support the implementation and monitoring of disaster recovering and business continuity plans
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to JLLs business conduct by ensuring compliance with the firms guidelines, procedures and strategies