Assistant Customer Service Manager

The role of Assistant Customer Service Manager in Retail Banking at Rural Locations involves managing and expanding the branch's retail banking business in a cost-efficient and technologically effective manner. As the leader of customer service and branch operations, you will be responsible for daily branch maintenance and act as the central custodian of all Rural Banking documents. Your primary focus will be on ensuring seamless customer life cycle management, addressing customer requests, and delivering top-notch service. Your responsibilities will include overseeing the day-to-day operations and administration of the branch, ensuring strict adherence to the bank's policies and procedures. You will be in charge of branch operations and service delivery to customers in the rural network, handling tasks such as data entry, document verification, cash transactions, and maintaining a good audit rating for the branch. Your role will also involve working closely with internal and external customers to deliver exceptional service and contribute to strategic initiatives related to compliance, lending operations, and operational risk. To drive operational efficiency and optimize processes, you will be expected to implement quality initiatives, employ automation and digitization tools, and collaborate with the operations team to enhance turnaround time and service level agreements. Key success metrics for this role include turnaround time, operational efficiency, cost optimization, error percentage, processing quality compliance, and overall compliance standards.,