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2.0 - 6.0 years
0 Lacs
jhunjhunu, rajasthan
On-site
The role of Assistant Customer Service Manager in Retail Banking at Rural Locations involves managing and expanding the branch's retail banking business in a cost-efficient and technologically effective manner. As the leader of customer service and branch operations, you will be responsible for daily branch maintenance and act as the central custodian of all Rural Banking documents. Your primary focus will be on ensuring seamless customer life cycle management, addressing customer requests, and delivering top-notch service. Your responsibilities will include overseeing the day-to-day operations and administration of the branch, ensuring strict adherence to the bank's policies and procedures. You will be in charge of branch operations and service delivery to customers in the rural network, handling tasks such as data entry, document verification, cash transactions, and maintaining a good audit rating for the branch. Your role will also involve working closely with internal and external customers to deliver exceptional service and contribute to strategic initiatives related to compliance, lending operations, and operational risk. To drive operational efficiency and optimize processes, you will be expected to implement quality initiatives, employ automation and digitization tools, and collaborate with the operations team to enhance turnaround time and service level agreements. Key success metrics for this role include turnaround time, operational efficiency, cost optimization, error percentage, processing quality compliance, and overall compliance standards.,
Posted 1 day ago
2.0 - 4.0 years
0 Lacs
bengaluru, karnataka, india
On-site
Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years Experience in retail asset operations and disbursement related activities
Posted 1 week ago
0.0 years
0 Lacs
merta, rajasthan, india
On-site
Job Requirements Job Requirements Role/Job Title: Assistant Customer Service Manager Business: Retail Banking Function/ Department: Rural Banking Place of work: Rural Locations Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Roles & Responsibilities Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank&aposs policies and procedures Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification Handling cash and clearing transactions Maintaining good audit rating for the branch Work towards ensuring best in class service delivery at the branch for external and internal customers Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs Employ tools such as automation and digitization to increase process efficiency Key Success Metrics TAT, operational efficiency, Cost optimization, error percentage, quality of processing compliance, compliance. Show more Show less
Posted 1 week ago
0.0 years
0 Lacs
nagar, rajasthan, india
On-site
Job Description To carry out the file audit of assigned locations as per hind sighting process and observe deficiency if any and follow up for their remarks / feedbacks for appropriate closure. Core Responsibilities: o Conduct periodical inspection of disbursed files to ensure process and polices norms are followed, highlighting areas of improvements at regular intervals. o Support the internal customers (credit and operations) team by providing feedback on qualitative processing and supporting improvements. o Implement effective controls and improvements in the process design, system and operation wherever required. o Prepare reports on the documention process adhering to timelines and accuracy. o Review customer data entry - demographic details (including income related & other additional information ), efficiency in LOS/Finone and ensure maximum files are processed and sanctioned with minimium error rate. o Consistently and continuously understand policy level changes in files processing and implement the same in the file inspection process. o Coordinating for NHB & other statutory audit related to file maangement. o Consistently and continuously understand policy level changes in files processing and implement the same in the file inspection process. o Prepare accurate and efficient reports and MIS for the review. o Understand policies and provide training to location teams to ensure process and polices norms are followed. o Ensure all PMAY files are validated before submission of claim to regulator. o Ensure and validate KYC checking at 100% Qualification: Graduate, Masters/Post Graduate
Posted 1 week ago
2.0 - 4.0 years
0 Lacs
salem, tamil nadu, india
On-site
Operations Manager - Support Services-Operations Job Requirements: 1. Pre disbursement KYC checking, agreement book and RTO set, verifications 2. Verification of documents, asset details and loading the documents in system 3. Handling the operations team 4. Checking and releasing the payouts after checking the Post disbursement documents. 5. Checking the NACH documents and cheques 6. Handling the high volume in month end 7. 2 years Experience in retail asset operations and disbursement related activities
Posted 2 weeks ago
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