Positions Overview: This position is centred around building strong relationships and creating exceptional experiences for the community. Assistant Community Manager (ACM) will oversee the operations of a 15,000–25,000 sq. ft. office space, managing revenue exceeding 40 million INR annually. The ideal candidate should have hands-on experience in operational management, a proven track record of growing a community, and the ability to manage Revenue and P&L effectively. Additionally, the Assistant Community Manager will play a key role in ensuring the execution of standard protocols to maintain operational efficiency and customer satisfaction.
Key Responsibilities:
Profit Center Management
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ASR and Margin Analysis: Regularly review and optimize Average Seat Rate (ASR) and margins to ensure the profitability of the center.
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Expense Control: Keep operational expenses within budget while identifying cost-saving opportunities.
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Collections: Achieve monthly collection targets by ensuring timely client payments and addressing outstanding dues promptly.
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Renewals: Maximize contract renewals at or above the budgeted seat price, focusing on client retention.
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Vendor Management: Manage vendor relationships to ensure timely, quality services at optimized costs.
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Cost Optimization: Continuously seek ways to optimize costs without compromising on service quality.
Community Building and Engagement
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Collaborative Environment: Foster a collaborative environment among members by organizing events, building hyperlocal alliances, and forming strategic partnerships.
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Community Growth: Expand the center’s community by attracting and retaining clients through networking and engagement efforts.
Client Satisfaction & Service Delivery
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Renewals and Pricing: Maximize client renewals at the budgeted seat price, ensuring strong client retention.
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CSAT Score: Maintain a CSAT (Client Satisfaction) score above target through exceptional service delivery and client engagement.
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Brand Ambassadors: Ensure that every client becomes a brand ambassador for Awfis through positive experiences and high levels of satisfaction.
Training and People Development
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Guided Practice & Coaching: Provide coaching and development opportunities for subordinates and the facility management team, ensuring they are equipped to perform effectively.
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Self-Development: Actively participate in personal development initiatives, preparing for the next level role as a Shadow Community Manager.
Vendor Management
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Purchase-to-Pay Compliance: Ensure adherence to the Purchase-to-Pay process for all vendor transactions, ensuring cost-effectiveness and compliance.
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Vendor Performance: Regularly assess and manage vendor performance, ensuring timely delivery and quality service.
Facilities Management
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Centre Upkeep: Ensure the center is maintained at the highest standards, with a focus on daily readiness.
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Preventive Maintenance: Diligently follow the Preventive Maintenance Calendar to avoid operational disruptions.
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Compliance & Protocols: Adhere to all compliance requirements, safety protocols, and governance standards.
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ESG Adaptation: Integrate Environmental-Socio-Governance (ESG) practices into the center's operations in alignment with company values.
Client Engagement, Brand, and CSR Initiatives
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Client Engagement: Execute activities that enhance client engagement, including events and brand initiatives to strengthen client relationships.
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CSR Leadership: Lead Corporate Social Responsibility (CSR) activities within the center’s vicinity, ensuring alignment with company goals.
Execution of Company Initiatives
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Company Initiatives: Actively participate in and execute all company-driven initiatives, ensuring alignment with corporate goals and objectives.
