Assistant Branch Manager

Key Responsibilities:1. Business Development

• Support the Branch Manager in achieving branch sales and revenue targets.
• Generate new business leads for loan products such as gold loans, vehicle loans, personal loans, SME loans, etc.
• Build and maintain strong customer relationships to enhance branch performance.
• Assist in planning and executing local marketing and promotional activities.

2. Branch Operations

• Oversee daily branch operations to ensure efficiency and compliance.
• Handle customer inquiries, documentation, and loan processing activities.
• Ensure accurate KYC verification and maintain loan files as per company policy.
• Supervise cash transactions, disbursements, and collections.

3. Credit & Risk Assessment

• Assist in evaluating loan proposals and verifying borrower credentials.
• Ensure compliance with credit policies and risk management procedures.
• Monitor overdue accounts and follow up for timely repayments.

4. Staff Supervision & Support

• Guide and support branch staff in achieving individual performance targets.
• Conduct on-the-job training and help in staff skill development.
• Maintain teamwork, discipline, and motivation among the branch team.

5. Customer Service

• Ensure high-quality customer service and prompt resolution of customer issues.
• Assist in retaining existing customers and acquiring new ones through referrals.

6. Reporting & Compliance

• Prepare daily, weekly, and monthly reports on business, collections, and operations.
• Ensure adherence to RBI and company compliance standards.
• Support internal and external audits by maintaining accurate branch records.

7. Collection & Recovery

• Monitor overdue accounts and coordinate recovery actions.
• Assist in implementing strategies to reduce NPAs and improve collection efficiency.

Skills & Qualifications Required

• Bachelor’s degree (MBA/Finance preferred).
• 2–5 years of experience in NBFC or banking operations.
• Good knowledge of financial products and credit processes.
• Strong leadership, communication, and customer service skills.
• Proficiency in MS Office and financial software systems.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance

Work Location: In person