Artificial Intelligence

Shift Timing:
Night Shift (e.g., 6:00 PM – 3:00 AM IST or as per business needs)

Position Overview:

We are looking for a highly intelligent and tech-savvy Communication Data Analyst to join our night shift operations. This role is ideal for someone with strong analytical thinking, excellent communication skills, and a working knowledge of AI tools, data platforms, and modern technologies.

You will be responsible for monitoring, analyzing, and reporting on communication data to drive actionable insights and support strategic decisions. A background in tech, a passion for automation, and familiarity with AI-powered tools are key to thriving in this role.

Roles and Responsibilities:

• Monitor and analyze communication data (chat, email, call logs, etc.) to identify patterns, anomalies, and trends.
• Generate daily, weekly, and monthly analytical reports for internal teams and leadership.
• Use AI tools and dashboards to automate repetitive tasks and enhance data reporting.
• Collaborate with cross-functional teams (Support, Operations, Tech) to support data-driven decisions.
• Assist in setting up, managing, and optimizing communication workflows using tech platforms.
• Identify process improvement opportunities through data insights and suggest automation where possible.
• Maintain documentation related to data processes, tools used, and findings.

Ideal Candidate Profile:

• Experience:
• 1–2 years in data analysis, communication analytics, or a tech-support/tech-ops role.
• Technical Skills:
• Strong proficiency in Excel/Google Sheets and data visualization tools (e.g., Power BI, Tableau).
• Familiarity with AI tools (ChatGPT, data analysis bots, automation platforms).
• Basic knowledge of programming or scripting (Python, SQL – bonus but not required).
• Comfortable working with large datasets and digital communication tools (e.g., Slack, Intercom, CRM systems).
• Soft Skills:
• Excellent written and verbal communication.
• Analytical mindset with problem-solving ability.
• Self-driven, proactive, and comfortable working independently at night.
• Detail-oriented and organized.
• Education:
• Bachelor’s degree in Technology, Data Analytics, Communications, or a related field (or equivalent practical experience).
• Other Requirements:
• Must be available for full-time night shift work.
• Ability to adapt to evolving tools and fast-paced environments.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person