ARIBA L2 support specialist

Job Description

Job Title: ARIBA L2 Support Specialist (Modules-Supplier Lifecycle and Performance, Sourcing Contract, Ariba Buying& Invoice. Knowledge in ARIBA Commerce Automation) This is for an Onsite opportunity with the consultant needing to travel to Client office 5 days a week & 6th being on call support. Experience: 7-8 years of hands-on experience supporting ARIBA modules Location : Bangalore , karnataka CTC : 25 L Key Responsibilities: Provide Level 2 support for SAP Ariba modules, including: Ariba Buying & Invoicing (P2P) Sourcing Contracts Supplier Lifecycle & Performance Knowledge in ARIBA Commer automation Perform root cause analysis for recurring or critical issues and deliver long-term solutions. Analyze, troubleshoot, and resolve complex functional and integration issues between SAP Ariba and backend SAP ERP (MM/SRM). Collaborate with L1 support teams for issue handover, guidance, and knowledge sharing. Work with SAP Ariba and other vendors to raise support incidents (SRs) and drive resolution. Coordinate with internal stakeholders including procurement, IT, and compliance teams for issue resolution and enhancements. Configure minor system changes, manage approval flows, user roles, catalogs, and templates as needed. Support testing efforts for system upgrades, patches, and new functionality (UAT, regression testing). Maintain and enhance support documentation, SOPs, and process flows. Monitor system performance and proactively address any issues. Participate in change management and incident response processes. Technical Expertise: Strong hands-on experience in multiple Ariba modules and their interdependencies. Experience troubleshooting and supporting integration between Ariba and SAP ERP systems (e.g., CIG, middleware). Proficient with ITSM tools (e.g., ServiceNow, Remedy) and ticket lifecycle management. Ability to understand business processes and translate them into technical requirements. Strong communication skills for working with end users, stakeholders, and vendor teams. Capable of training L1 support and business users as needed. Familiarity with SAP Ariba API or interface error handling. Experience with Ariba Network and supplier onboarding/troubleshooting. Exposure to workflow debugging and approval configuration. Prior experience in global rollout or multi-country Ariba implementations. Job Type: Full-time Pay: Up to ₹2,500,000.00 per year Schedule: Monday to Friday Application Question(s): What is your expected CTC ? Are you willing to relocate to Bangalore? How many years of experience in supporting ARIBA modules? Work Location: In person