Area Service Manager

Job Description

Education B.Tech/B.E. in Electronics or Biomedical Experience More than 4 years Reports to Manager Technical Service Location Delhi, Chennai Role Summary Responsible for providing on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction Key Responsibilities Perform as a frontline engineer and provide support for all client technical needs Provide pre- and post-installation support and coordination to end users Provide technical assistance and instruction to personnel regarding equipment operation and maintenance End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance Collect detailed information, perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution Manage escalated customer ticket in a timely and effective manner Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA Liaison with the QA team to resolve customer queries and issues Key Skills Excellent communication skills Strong organizational, interpersonal, and critical thinking skills Sound working knowledge of diagnostic instruments Strong achievement focus and proven track record of service Customer service orientation Willingness to travel extensively Internal Interactions All internal departments of Hemogenomics External Interactions Clients, partners, vendors, third party agents, government bodies, and auditors