New Delhi, Chennai
INR 6.0 - 11.0 Lacs P.A.
Work from Office
Full Time
Education B.Tech/B.E. in Electronics or Biomedical Experience More than 4 years Reports to Manager Technical Service Location Delhi, Chennai Role Summary Responsible for providing on-site service and support to customers, thereby ensuring effective timely resolution of technical issues and achieving complete customer satisfaction Key Responsibilities Perform as a frontline engineer and provide support for all client technical needs Provide pre- and post-installation support and coordination to end users Provide technical assistance and instruction to personnel regarding equipment operation and maintenance End-to-end responsibility for instrument installation, calibration, inspection service, and preventive maintenance Collect detailed information, perform thorough analysis and rely on experience and judgement to determine the most effective method of resolution Manage escalated customer ticket in a timely and effective manner Responsible for preparing and submitting service reports, preventive maintenance, and installation documents as per the stipulated SLA Liaison with the QA team to resolve customer queries and issues Key Skills Excellent communication skills Strong organizational, interpersonal, and critical thinking skills Sound working knowledge of diagnostic instruments Strong achievement focus and proven track record of service Customer service orientation Willingness to travel extensively Internal Interactions All internal departments of Hemogenomics External Interactions Clients, partners, vendors, third party agents, government bodies, and auditors
New Delhi, Delhi, India
None Not disclosed
On-site
Full Time
Company Description At Hemogenomics, diagnosis and disease prevention are at the heart of everything we do. We are committed to making cutting-edge healthcare technology available in India. Through collaboration with global leaders, we enable better screening for better health. Our focus is on delivering advanced solutions to enhance public health outcomes. Role Description This is a full-time on-site role for a Field Service Manager located in New Delhi. The Field Service Manager will be responsible for overseeing field service operations, managing a team of technicians, and ensuring customer satisfaction. Daily tasks include scheduling and coordinating service visits, troubleshooting technical issues, maintaining service records, and providing training and support to the team. The role also involves liaising with clients to ensure their needs are met and their expectations exceeded. Qualifications Strong technical skills in troubleshooting, diagnostics, and maintenance Team management and leadership skills Excellent communication and customer service skills Experience in scheduling, coordination, and logistics Ability to work independently and handle multiple tasks effectively Experience in the healthcare or medical equipment industry is a plus Bachelor's degree in Engineering, Healthcare Management, or a related field Ability to travel 50-75% of the time.
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