Area Service Manager

Job Title:

Location:

Experience:

Key Roles & Responsibilities:

• Manage and oversee service operations across the assigned area to ensure high-quality after-sales support and customer satisfaction.
• Lead, guide, and monitor a team of service engineers, technicians, and authorized service centers.
• Ensure adherence to service SLAs, turnaround times (TAT), and quality standards.
• Drive implementation of service policies, processes, and initiatives for continuous improvement.
• Monitor and analyze service performance metrics; identify gaps and initiate corrective actions.
• Manage spare parts inventory and logistics to ensure timely availability and minimal downtime.
• Coordinate with regional and central service teams for escalations, product feedback, and process alignment.
• Conduct regular audits of service centers to ensure compliance with company standards and safety protocols.
• Handle customer escalations effectively, ensuring prompt resolution and enhanced customer experience.
• Support new product launches by training service teams and ensuring service readiness.
• Develop and maintain strong relationships with dealers, distributors, and key service partners in the region.
• Prepare and present periodic reports on service performance, cost control, and customer feedback.
  

Preferred Candidate Profile:

• Graduate or Diploma in Engineering (Mechanical/Electrical/Electronics preferred).
• Minimum 4 years of experience in service operations within the

  large home appliances

  industry.
• Strong exposure and understanding of the

  Guwahati / North East market

  .
• Excellent team management, communication, and analytical skills.
• Ability to travel extensively within the assigned territory.