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Area Sales Manager

100 years

0 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Job Type

Part Time

Job Description

Gujarat & Daman, Ahmedabad, Gujarat, India

Department
CMB - Sales - West - GUJARAT
Job posted on
Jun 06, 2025
Employment type
White Collar

About the company -TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.
Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.
Position description: Achieve customer satisfaction & service business growth in the given area by improving Productivity, Process and people development
Primary Responsibilities:
1. Business growth & Profitability:
A. Expand the service network to improve service reach, Capacity and market share.
B. Improve retention of lost customers
C. Improve the service share in the area by improving inflow at AMDs & ADs.
D. Implement new service projects like Express Service etc in the area.
E. Ensure Dealer profitability by improving operational efficiency
F: Conduct DoE to identify newer & more effective means
G. Improve productivity of ADs through AD BDMs
H. Establish Process like Appt, DMS Usage & Parts availability across network

2. Customer Satisfaction:
A. Listen to Voice of customer - Dissatisfied and Satisfied and analyzeKey parameter which results in customer Satisfaction for taking improvement actions
B. Identify the dealers who need to improve CSI score significantly, Visit dealeship to understand the root cause and Ensure Rootcauses are addressed as per timline agreed
C. Review periodically and monitor the improvement actions for CSI score there by reduce dispersion of dealers by improving bottom box dealers
D. Review the status of customer complaints resolution with the TM and provide feedback to HO.
E. Create Benchmark dealers (9.00+ category)

3.People Management:
A. Review and coach TM service & Service Engineers towards dealership/ASC
actions and Improvement.
B. Own the structure of his/her organization in terms of resourcing, development,
retention and get the best out of the team.
C. Review the manpower at dealership for current and future in terms of quantity
and quality.
  • D. Plan movement of TMs & SEs with broad agenda for using their visits
productively.
E. Attrition reduction by addressing HR issues
F. Improve effectiveness of ADBDMs
G. Improve effectiveness & productivity by inculcating means to share Best
Practices

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