Area Business Manager - Retail

Job Description: As an ABM Retail at Titan, your primary responsibility is to drive regional sales in alignment with company targets by effectively managing the company-owned and franchisee store network within the designated geographical area. Your role involves not only achieving sales goals but also delivering exceptional customer service to ensure customer satisfaction. You will collaborate with various internal teams such as Regional, Product, Brand, IRSG, VM, Merchandising, Support, and Business Development teams, along with external interfaces including key customers and third-party service providers. Your ability to build effective teams, demonstrate customer-centricity, deliver results, exhibit interpersonal effectiveness, show ambiguity tolerance, and nurture relationships will be crucial for success in this role. To excel in this position, you should hold a graduate or post-graduate degree, preferably an MBA, along with 5-6 years of relevant experience in sales or retail, with at least 1-2 years specifically in Titan. Your behavioral skills, including customer-centricity, delivering results, interpersonal effectiveness, team-building, ambiguity tolerance, and relationship nurturing, will play a significant role in your success. Your responsibilities will involve contributing to various sales processes, including sales planning, evaluation, control, network expansion, retail marketing, franchisee management, retail operations, scheme management, feedback management, incentive management, training and development, recruitment, and customer complaint resolution. Additionally, you will be involved in people and talent management, focusing on driving a culture of diversity, performance, and transparency, mentoring and developing staff, succession planning, setting objectives for reportees, recruitment, and monitoring the implementation of the Sales Training Program. Your work experience should showcase strong leadership, negotiation, and interpersonal skills, emphasizing your ability to engage and manage a diverse team effectively. In this role, you will play a critical part in driving sales growth, enhancing customer experience, and ensuring operational excellence within the retail sector, ultimately contributing to the overall success and growth of Titan's business. Please let me know if you need any further information or clarification on the above job description.,