Architect

Responsibilities

• Oversee end-to-end delivery and support of ASM projects with stringent uptime and performance requirements.
• Ensure SLA compliance and continuous service improvement.
• Drive productivity initiatives and automation opportunities across the support landscape.
• Lead and mentor a large team of support engineers and leads.
• Foster a high-performance culture with a focus on ownership, collaboration, and growth.
• Conduct regular performance reviews and enable skill development.
• Lead Emergency Response Team (ERT) calls during major incidents and outages.
• Drive root cause analysis and implement preventive actions.
• Ensure prompt resolution and communication of incidents and problems.
• Build and keep strong relationships with internal and external stakeholders.
• Provide regular updates, dashboards, and reports to leadership and clients.
• Function as a single point of contact for escalations and strategic discussions.
• Collaborate with infrastructure teams to ensure system stability and performance.
• Leverage Java-based background to understand and troubleshoot application and infrastructure issues.
  

(Experience, Qualification, Knowledge & Skills)

• 10-14 years of IT experience with Java Web/Enterprise/Infra Support projects.
• Bachelor’s degree in computer science, Engineering, or related field.
• 5+ years of experience in Managing Production Support engagement including mission critical applications in 24*7 support model.
• Proven experience managing large teams and complex application landscapes.
• Strong ability in Incident Management, Problem Management, Stakeholder Communication, and Productivity Initiatives.
• Experience in driving ERT calls and managing high-pressure situations.
• Familiarity with Splunk, New Relic, and other monitoring tools.
• ITIL certification preferred; PMP or equivalent is a plus.
• Ability in programming languages such as Java, sprint boot, microservices
• Solid understanding of cloud computing platforms, preferably AWS cloud.
• Knowledge in implementing and supporting CI/CD pipelines using tools like Jenkins and GitLab
• Effective communication, presentation, and collaboration skills with the ability to work effectively in a multi-vendor environment.
• Strong ability to Drive discussion with Senior leadership.
• Familiarity with Automation, Reliability and Observability in RUN organization.