Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Accenture
>
Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

hyderabad

Posted:20 hours ago| Platform:

Apply

Skills Required

compliance network infrastructure network security issue resolution service management sla root cause analysis alerting network tools automation ticketing service delivery stakeholder management network operations wireless

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Operations & Service Management

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:Network Service Delivery Manager - The Network Service Delivery Manager is responsible for managing end-to-end network service delivery with a focus on operational excellence and client communication. The role requires strong expertise in LAN/WAN, Wi-Fi, and network security, combined with service management skills and tool expertise. This position ensures stable network operations and aligns with ITIL v4 service practices?.
Roles & Responsibilities:

Manage end-to-end network infrastructure service delivery, ensuring alignment with SLAs, KPIs, and overall performance metrics.

Oversee daily operations across LAN, WAN, Wi-Fi, and perimeter security, while acting as the primary escalation point for timely issue resolution.

Lead incident, change, and problem management processes in accordance with ITIL v4 standards, ensuring operational stability and compliance.

Leverage Network tools for real-time monitoring, alerting, and root cause analysis to support proactive issue detection and resolution.

Collaborate with cross-functional teams on issue resolution, upgrades, and automation initiatives, while driving continuous service improvements.

Maintain clear communication with clients and stakeholders, provide guidance to support teams, and ensure all documentation (SOPs, diagrams, reports) is up to date.

Professional & Technical Skills:

8–14 years in network operations and service delivery.

Strong knowledge of LAN, WAN, Wireless, Network Security (Cisco, Fortinet).

Expert in Network tools?

Familiarity with service delivery tools (ticketing, SLA reporting).

Excellent communication and stakeholder management.

Proven leadership in managing teams and escalations.
Additional Information:

Strong interpersonal and stakeholder management skills?

Analytical thinking and problem-solving mindset?

Ability to work in a high-pressure environment with 24x7 operations?

Strong documentation and presentation skills?

Process-driven approach with attention to compliance and governanceCertifications:

ITIL v4 Foundation?

Cisco Certified Network Associate (CCNA)- Good to have
Qualification 15 years full time education

More Jobs at Accenture

GN - SONG - Service - Genesys Analyst

Chennai, Mumbai, Bengaluru

2 - 7 yrs

INR 4 - 9 Lacs

GN - SONG - Service - Genesys Analyst

Pune, Hyderabad, Gurgaon

2 - 7 yrs

INR 4 - 9 Lacs

S&C Global Network - AI - Supply Chain Analytics - Consultant

Mumbai

3 - 7 yrs

INR 22 - 27 Lacs

GN - SONG - Service - Genesys Senior Manager

Chennai, Mumbai, Bengaluru

12 - 15 yrs

INR 50 - 55 Lacs

GN - SONG - Service - Amazon Connect Functional Consultant

Delhi, Mumbai, Bengaluru

4 - 8 yrs

INR 5 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Accenture

Professional Services

Dublin

Login to

Please Verify Your Phone or Email

Confirm Action

Application Tech Support Practitioner