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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

hyderabad

Posted:20 hours ago| Platform:

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Skills Required

onboarding security operations itsm tools cloud security network security administration dns networking cloud itsm incident management splunk access control technical skills digital transformation architecture communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Security Operations

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:The Zscaler Digital Transformation Admin – Level 2 will have hands-on expertise in managing and administering Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) platforms. This role will be responsible for maintaining secure internet and private application access, implementing policy configurations, supporting incident resolution, and assisting with platform integrations. Basic knowledge of Splunk for monitoring and analysis is required.

The role is critical in ensuring the stability, security, and performance of Zscaler environments as part of our broader cloud security and digital transformation initiatives.
Roles & Responsibilities:

Administer and maintain Zscaler ZIA and ZPA configurations, policies, and profiles.

Troubleshoot and resolve Level 2 issues related to Zscaler access, policy enforcement, authentication, and user connectivity.

Monitor platform health, alerts, and logs using Zscaler dashboards and Splunk.

Implement security and access policies aligned with organizational standards.

Work closely with networking, security, and identity teams to ensure seamless access and policy control.

Perform routine updates, maintenance tasks, and changes to Zscaler configurations.

Support escalations from L1.5 team and document resolution steps.

Assist in onboarding new users, applications, and locations into Zscaler architecture.

Maintain clear and up-to-date documentation on configurations, policies, and incidents.
Professional & Technical Skills:

3–9 years of relevant experience in network security or cloud-based security administration.

Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) administration.

Strong understanding of web proxies, DNS, SSL inspection, and access control policies.

Familiarity with authentication and identity integration (e.g., SAML, SCIM).

Basic Splunk knowledge for log review, dashboard use, and alert monitoring.

Exposure to ITSM tools and incident management workflows.

Good troubleshooting, communication, and documentation skills.
Additional Information:

Strong attention to detail with a problem-solving mindset?

Ability to work independently and within a team?

Comfortable working in a global delivery model and shift-based environment?

Good communication and coordination skills across teams

Certification - Zscaler Certified Professional – ZIA or ZPA ; Zscaler Certified Administrator
Qualification 15 years full time education

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Application Tech Support Practitioner