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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

hyderabad

Posted:22 hours ago| Platform:

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Skills Required

l1 support knowledge base network infrastructure dns monitoring tool firewalls networking automation automation tools network monitoring splunk network operations network devices wireless log analysis communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Infrastructures

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:NETWORK DATA EXPERT REQUIRED - The Network Support Engineer (L1.5) is responsible for handling network incidents escalated from Level 1 support. This role involves monitoring network infrastructure, performing intermediate troubleshooting, and escalating to Level 2 when necessary. The engineer will support day-to-day network operations, execute standard configuration changes, and contribute to maintaining network stability and performance.
Roles & Responsibilities:

Monitor network devices and infrastructure using Network Monitoring Systems (NMS).

Respond to incidents escalated from L1 support related to connectivity, access, and performance issues.

Perform basic to intermediate troubleshooting on routers, switches, firewalls, and wireless controllers.

Implement standard network changes using SOPs such asVLAN creation and management Access and trunk port configuration Port security settings IP address assignment under supervision Basic Troubleshooting

Collect and analyze logs, perform packet captures, and review system alerts before escalating to L2.

Maintain accurate incident documentation, including ticket updates and knowledge base entries.

Follow defined processes and standard operating procedures for network operations.

The L1.5 engineers will resolve incidents coming from the L1 team. They would also resolve incidents coming from the network monitoring tool
Professional & Technical Skills:

3-7 years of experience in IT/network support.

Strong understanding of networking fundamentals, including:

TCP/IP, DHCP, DNS, VLANs, routing basics

IP address management (IPAM)

Hands-on experience with CLI-based configuration (Cisco IOS).

Knowledge of Zscaler and configuration.

Familiarity with network monitoring and automation tools

Basic knowledge of SD-WAN and Cisco DNAC.

Working knowledge of firewalls and VPNs (Fortinet preferred).

Basic exposure to log analysis tools like Splunk.

Meraki basic understanding and troubleshooting
Additional Information:

Willingness to work in rotational shifts or on-call support schedules.

Good communication and documentation skills.

Ability to follow instructions and work collaboratively in a team environment.

Certification - Cisco Certified Network Associate (CCNA)
Qualification 15 years full time education

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Application Tech Support Practitioner