Job
Description
About The Role
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Infrastructures
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:Interco cloud Expert - L3 Network Engineer will possess expertise in WAN, SD-WAN, Internet/ISP management, and cloud interconnect solutions. The role involves end-to-end ownership of complex network environments, advanced troubleshooting, and architectural input for enterprise-scale infrastructure.
Candidates must hold a Cisco CCIE (Enterprise Infrastructure) certification and demonstrate hands-on experience with routing protocols, SD-WAN platforms, and carrier-grade connectivity solutions.
Roles & Responsibilities:Act as L3 escalation point for critical issues in WAN, SD-WAN, and Internet connectivity. Responsible for managing action plans and future requests, including automation initiatives. Implement enterprise routing and traffic engineering solutions using BGP, OSPF, EIGRP, and policy-based routing. Administer and optimize SD-WAN environments (Cisco Viptela or equivalent) for performance, segmentation, and security. Strong knowledge of CISCO Meraki configurations. ?Oversee Internet service provider (ISP) relationships, escalations, and global circuit performance. Design and support interconnects with cloud providers (e.g., AWS Direct Connect, Azure ExpressRoute). Root cause analysis and network optimization initiatives. Drive automation and standardization across WAN configurations and deployments. Maintain technical documentation, HLDs/LLDs, and operational runbooks. Provide guidance and technical leadership to L1.5/L2 support teams along with knowledge transfer
Professional & Technical Skills:?5–12 years of experience in enterprise or service provider networking. Expert in CISCO Meraki and WAN technologies. General Routing protocol BGP OSP EIGRP for datacenter routing and cloud interconnection ?Expert knowledge on Cloud routing (Azure express route, Azure WAN and AWS Direct Connect etc")?Advanced knowledge SD-WAN architectures and configurations. Knowledge of CISCO Viptela maybe an added advantage?Hands-on experience with:? ISP/MPLS/DIA/Internet edge routing? Cloud connectivity (AWS, Azure, GCP interconnect options)?Familiarity with QoS, failover strategies, and multihoming scenarios along with proficiency in performance tuning, log correlation (basic Splunk), traffic analytics. ?Exposure to network automation, scripting (Python, Ansible), and monitoring (NetFlow, SNMP, etc.).
Additional Information:Strong leadership in network design and incident handling with excellent communication and stakeholder management?Ability to operate in high-pressure, 24/7 support environments with a strategic mindset with attention to detail and documentation?Proven track record in global enterprise or carrier-grade environmentsCertification - Cisco Certified Internetwork Expert (CCIE – Enterprise Infrastructure)
Qualification 15 years full time education
