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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

hyderabad

Posted:23 hours ago| Platform:

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Skills Required

compliance itsm tools network security administration firewalls security infrastructure ips change management monitoring tools security protocols itsm firewall ids security monitoring technical skills log analysis security standards

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Palo Alto Networks Firewalls

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:FW Forti, Palo Expert - The L2 Security Engineer needs to have specialization in firewall management and load balancer administration. Candidate should have experience with Fortinet firewalls (FortiGate) and be capable of supporting either F5 load balancers or Palo Alto firewalls. The role involves monitoring, managing, and troubleshooting security infrastructure to ensure uptime, performance, and compliance with defined security standards.
Roles & Responsibilities:

Provide L2 operational support for firewall and load balancer infrastructure.

Administer and troubleshoot Fortinet FortiGate firewalls including security policies, NAT, VPNs, and threat protection.

Manage and support F5 load balancers or Palo Alto firewalls, including configuration changes and routine maintenance.

Monitor device health, logs, and alerts; escalate to L3 when required.

Assist in policy reviews, rule cleanup, and compliance activities.

VIP Creation and Certicate Renewals in F5.

Support change management processes, including preparation and implementation of approved changes.

Maintain accurate documentation for configurations, incidents, and standard operating procedures.
Professional & Technical Skills:

3–9 years of hands-on experience in firewall and load balancer operations.

Strong understanding of firewall technologies (e.g., Fortinet FortiGate, Palo Alto).

Skilled with F5 load balancer administration?

Understanding of security protocols (IPSec, SSL, NAT, VPNs, IDS/IPS).

Familiarity with log analysis and security monitoring tools.

Exposure to ITSM tools for ticket and change tracking.
Additional Information:

Strong troubleshooting and problem-solving skills?

Ability to work in shift-based or on-call support environments?

Effective communication and documentation capabilities?

Team player with a proactive attitudeCertifications:?Any 2 of the following:?

Fortinet Certified Expert?

F5 Certification?

Palo Alto Network Security Professional
Qualification 15 years full time education

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Application Tech Support Practitioner