Application Support Specialist

We are seeking an

Application Support Specialist

to join our QAD, Redzone team in India. Looking for a technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems. Note: Working days for this role will be Wednesday to Sunday (covering weekends). This role will require supporting US hours, shift starting

10:00 PM to 7:00 AM IST

. As we are a global organization, there may be times when flexibility with working hours is expected.

Role Overview:

Provide patience, empathy, and a customer-centric approach to handling support requests. Provide timely and accurate troubleshooting for both hardware and software issues Interact with end-users via Google Meet, email, or chat to help resolve their technical issues Manage and record all technical issues and resolutions using Intercom. Take ownership of customer issues reported and see problems through to resolution Prioritize and manage many customers and issues at one time Apply troubleshooting techniques before escalating issues Monitor health of customer environments and proactively tackle issues Analyze records and logs to spot underlying trends and potential issues Work alongside Engineering team to learn and stay current on new technologies for the infrastructure Celebrate team-based goals for best-in-class SLA and CSAT metrics.

Minimum Bachelor s degree required

3 to 5 years experience in Application Support, Technical Support and BI Support.
Required Skills Expert user in iOS Basic knowledge of manufacturing processes and quality co