Application Support Specialist-POS

Application Support Associate – POS Billing, E-Receipts, Raffle Draws, & Surveys

Location:

Salary:

About Karnival Internet Technologies:

POS Billing, E-Receipts, Raffle Draws, and Survey Solutions

Role Overview:

Application Support Associate

Key Responsibilities:

• Assist users with queries related to:

POS Billing Software

E-Receipts

Raffle Draws

Surveys

• Troubleshoot and resolve

  technical/software-related issues

  efficiently.
• Assist new users with

  onboarding, product setup, and training sessions

  .
• Collaborate with

  internal teams (Product, Engineering, and Sales)

  to escalate and resolve complex issues.
• Maintain detailed logs of

  customer interactions, feedback, and issue resolutions

  in CRM tools.
• Ensure a high level of

  customer satisfaction and quick response times

  .

Required Skills & Qualifications:

• 2-3 years of experience in customer support for POS billing software, digital solutions, or fintech products.

• Strong understanding of

  billing, invoicing, and retail transaction processes

  .
• Experience supporting

  E-Receipts, Raffle Draws, or Customer Surveys

  (preferred but not mandatory).
• Excellent

  verbal and written communication skills

  in

  English and Hindi

  .
• Proficiency in

  CRM tools, ticketing systems, and troubleshooting

  .
• Ability to

  handle multiple customer queries efficiently

  in a fast-paced environment.
• A

  customer-first mindset

  with problem-solving skills.

Preferred Skills (Nice to Have):

• Prior experience in

  SaaS-based POS, customer engagement tools, or survey platforms

  .
• Exposure to

  retail, hospitality, or e-commerce industries

  .
• Familiarity with

  customer loyalty programs and digital marketing tools

  .

Why Join Karnival?

• Competitive Salary
• Be part of a

  fast-growing fintech/retail-tech company.

• Work on cutting-edge

  POS, E-Receipt, Raffle & Survey solutions.

• A dynamic, collaborative, and supportive work environment