Home
Jobs

Posted:2 days ago| Platform: Naukri logo

Apply

Skills Required

Backend Application support VPN Reconciliation Active directory DNS Workflow Cash management Windows Desktop support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: L1 Application Service Desk Agent
Location: Bangalore
1. Technical Skills
a. Client-Server Architecture Knowledge
  • Understand how client-server applications function (e.g., client requests to backend/database).
  • Familiarity with communication protocols: TCP/IP, HTTP/S.
b. Desktop Support Fundamentals
  • Troubleshoot issues: application launch, crashes, performance lag.
  • Knowledge of Windows 10/11, registry, and file system.
  • Manage local configurations: user settings, caches, appdata.
c. Database & Querying (Good to Have)
  • Diagnose database connectivity issues (ODBC, connection strings).
  • Identify common errors: login failures, timeouts.
d. Log File Handling
  • Locate and read application log files (client & server side).
  • Detect and escalate error codes, exceptions, or stack traces.
e. Network & Connectivity Basics
  • Basic network diagnostics: ping, traceroute, nslookup.
  • Understand: DNS resolution, proxy settings, firewall/VPN impact.
  • Identify blocked ports/services affecting app functionality.
f. Authentication & Authorization
  • Resolve login issues: Active Directory (AD), LDAP, or application-level auth.
  • Perform routine access tasks: password resets, role/permission changes via UI.
2. Functional and Domain Knowledge
a. Treasury & Finance Basics
  • Awareness of key treasury functions: cash management, settlements, foreign exchange (FX).
  • Understand high-priority operations: end-of-day reconciliation, reporting cycles.
b. User Workflow Familiarity
  • Guide users through application features and navigation.
  • Know typical user roles: Treasurer, Cash Manager, Accounts Payable/Receivable.
3. Tools & Service Desk Platforms
  • Hands-on experience with ITSM tools: ServiceNow, Jira Service Desk, Fresh works, etc.
  • Proficient in managing the ticket lifecycle: incident creation, triage, resolution, escalation.
  • Capable of categorizing, prioritizing, and documenting incidents accurately.

More Jobs at Fort Technologies

DBT Developer

Delhi, Delhi, India

5.0 - 6.0 yrs
|

INR 3 - 13 Lacs

DBT Developer

Bengaluru, Karnataka, India

5.0 - 6.0 yrs
|

INR 2 - 11 Lacs

Senior Project Manager (Service Desk & FSO)

Hyderabad, Telangana, India

3.0 - 8.0 yrs
|

INR 2 - 12 Lacs

DBT Developer

Hyderabad, Telangana, India

5.0 - 6.0 yrs
|

INR 3 - 10 Lacs

Azure ETL Developer

Hyderabad, Telangana, India

2.0 - 6.0 yrs
|

INR 2 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Backend Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Fort Technologies

61 Jobs

RecommendedJobs for You

Fort Technologies logo

Application Support - Service Desk

Fort Technologies

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

Zentek Infosoft logo

Teamcenter Support Specialist - PriD

Zentek Infosoft

Hyderabad, Pune, Bengaluru

Skillxr logo

Web Developer Intern

Skillxr

Hyderabad

Upsmart Solutions logo

Security Analyst Client Services & Team Leadership

Upsmart Solutions

Kochi

Alifcloud It Consulting logo

M365 Technical Support Engineer L1

Alifcloud It Consulting

Pune

TalaKunchi logo

Application Support Specialist

TalaKunchi

Mumbai

Evolent Health, Inc. logo

Analyst, Application Support

Evolent Health, Inc.

Pune

DigitalOcean, Inc. logo

Associate Cloud Support Engineer

DigitalOcean, Inc.

Hyderabad

Taskus logo

IT Support Specialist

Taskus

Indore, Gurugram

Diverse Lynx logo

Application Support Professional

Diverse Lynx

Bengaluru