Application Support Specialist

TalaKunchi

1 - 3 years

3 - 7 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

Application support Manager Quality Assurance Database management ITSM End User Support Application software Information technology Software troubleshooting SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

Application Support Specialist

Job ID:

ASS_001

Location:

Mumbai

Your responsibilities as an Application Support Specialist:

Respond to user inquiries, troubleshoot application-related issues, and provide timely and effective solutions.
Assist end-users in navigating and utilizing various software applications.
Document support requests and resolutions for future reference.
Perform routine maintenance tasks such as software updates, patches, and system configurations.
Monitor application performance and identify and address any anomalies or errors.
Investigate and diagnose application issues, both hardware and software related.
Escalate complex issues to higher-level support or development teams when necessary.
Collaborate with developers to resolve software bugs and glitches.
Create and update user manuals, FAQs, and knowledge base articles.
Conduct training sessions for end-users on software applications and best practices.
Perform testing and quality assurance checks to ensure application functionality and reliability.
Report and track software defects, assisting in their resolution.
Collaborate with other IT teams, including developers, network administrators, and security experts, to ensure seamless application integration.
Assist in the implementation of new software applications.

Skill sets we'require:

Proficiency in troubleshooting software issues and providing end-user support.
Strong communication skills, both written and verbal.
Knowledge of SQL and database management is a plus.
Familiarity with ITIL or IT service management principles is advantageous.
Ability to work independently and as part of a team.
Detail-oriented with strong problem-solving skills.

Pedigree and Experience:

bachelors degree in computer science, Information Technology, or a related field.
Minimum of 2 years of experience in a similar Application Support role.

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