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M365 Technical Support Engineer L1

M365 Technical Support Engineer L1

Alifcloud It Consulting

3 - 8 years

3 - 4 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Automation endpoint security Application management Access management Service excellence User support Customer service Troubleshooting microsoft Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support Engineer, you will be responsible for providing advanced support for Microsoft 365 services, ensuring seamless operation and security of our clients environments. You will collaborate with clients and internal teams to resolve issues, implement solutions, and maintain a high level of service excellence.

Key Responsibilities:

Technical Support: Provide Level 1 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.

Office Applications: Knowledge of Office applications, assisting users with Outlook, Word, Excel, PowerPoint, and other Office apps.

Intune Management: Configure, deploy, and manage mobile devices and applications using Microsoft Intune, ensuring compliance and security.

Entra ID Management: Handle user identities and access management through Entra ID, supporting MFA and SSO solutions.

Defender Security: Implement and manage Defender for Office and Endpoint to protect against threats and vulnerabilities, monitoring security alerts.

Documentation: Maintain comprehensive documentation of configurations, processes, and troubleshooting steps.

Customer Service: Deliver exceptional customer service by effectively communicating with clients and addressing their needs promptly.

Collaboration: Work closely with other team members and departments to ensure seamless integration and operation of M365 services.

Key Skills and Qualifications:

Microsoft 365 Expertise: Strong understanding of Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security.

Office Applications: Knowledge of Office applications and providing user support.

Intune Management: Proficiency in configuring and managing Intune for mobile device and application management.

Entra ID Knowledge: Familiarity with user identity and access management using Entra ID.

Security Solutions: Experience with Defender for Office and Endpoint Security.

Technical Support: Excellent troubleshooting skills and the ability to resolve complex technical issues.

Communication: Strong verbal and written communication skills.

Customer Focus: Commitment to providing exceptional customer service and addressing client needs.

Documentation: Ability to create and maintain clear and concise documentation.

Preferred Qualifications:

Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or similar.
Experience with other Microsoft technologies, such as SharePoint, Teams, or Power Platform.
Familiarity with PowerShell scripting for automation.

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Alifcloud It Consulting

Information Technology and Services

San Francisco

50-100 Employees

12 Jobs

Key People

Ahmed Ali

CEO
Fatima Khan

CTO
John Smith

Lead Consultant

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M365 Technical Support Engineer L1