Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in chennai
>
BNP Paribas
>
Application Support For PWISE - Associate

Application Support For PWISE - Associate

BNP Paribas

3 - 6 years

20 - 25 Lacs

chennai

Posted:3 weeks ago| Platform:

Apply

Skills Required

ticketing tools technical support application support debugging troubleshooting project management oracle channel sales business development corporate sales sales sql plsql marketing b2b sales java incident management key account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Purpose

The Level 1 Application Support team serves as the

first point of contact

for users experiencing issues with business applications. This team is responsible for logging incidents, performing initial troubleshooting, and ensuring timely resolution or escalation to higher support tiers. responsible for managing, maintaining, and uploading approval matrices into enterprise systems. This role ensures that decision-making hierarchies are accurately reflected in digital workflows, enabling seamless routing of approvals across departments.

Key Responsibilities

User Interaction
: Respond to support requests via phone, email, or ticketing systems.

Incident Logging
: Accurately record issues in the incident management system, assigning appropriate priority levels.

Basic Troubleshooting
:
- Password resets
- Login/access issues
- Configuration errors
- Minor performance issues

Monitoring
: Use tools to monitor application health and performance; report anomalies.

Escalation
: Route unresolved or complex issues to Level 2 or Level 3 support teams.

Documentation
: Maintain records of issues, resolutions, and known errors for future reference.

Customer Service
: Ensure a positive user experience through clear communication and timely updates.

Matrix Management

: Create, update, and validate approval matrices based on organizational policies and stakeholder input.

System Uploads

: Upload matrices into workflow automation platforms (e.g., SAP, Oracle, ServiceNow, or custom ERP systems).

Stakeholder Coordination

: Collaborate with department heads, finance, procurement, and HR to gather approval rules and maintain alignment.

Testing & Validation

: Conduct test runs to verify matrix functionality and troubleshoot upload issues.

Required Skills

Excellent

problem-solving

and

communication

skills.

Familiarity with

diagnostic tools

, log analysis, and debugging techniques.

Ability to work under pressure and manage multiple support requests.

Experience with ticketing systems and support documentation tools.

Ready to learn new applications and functional domain.

Qualifications

Diploma or bachelors degree in IT, Computer Science, or related field

Strong keys

Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.

Effective Communication, Rigor, Method, Autonomy, Patience.

Specific Qualifications (if required)

Years Of Exp: 3-6 years of experience in technical support or helpdesk roles

Any graduate/ Post-Graduate.

Language

English mandatory

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Client focused

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Analytical Ability

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

More Jobs at BNP Paribas

BNP Paribas is hiring For Senior Support Analyst!

Bengaluru

4 - 8 yrs

INR 10 - 19 Lacs

Senior Support Analyst

Bengaluru

4 - 8 yrs

INR 10 - 18 Lacs

Java Full Stack Developer - Looking For Immediate joiner

Chennai

6 - 11 yrs

INR 0 - 1 Lacs

BNP Paribas is looking For a Product Owner!

Chennai

8 - 13 yrs

INR 15 - 25 Lacs

Full Stack Engineer

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

BNP Paribas

Banking

Paris London

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings