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BNP Paribas
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Application Support For PWISE - Associate

Application Support For PWISE - Associate

BNP Paribas

3 - 6 years

20 - 25 Lacs

mumbai

Posted:3 weeks ago| Platform:

Apply

Skills Required

ticketing tools technical support incident management application support troubleshooting project management oracle software development problem management change management sql plsql production support java linux shell scripting unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Purpose

first point of contact

Key Responsibilities

User Interaction
: Respond to support requests via phone, email, or ticketing systems.
Incident Logging
: Accurately record issues in the incident management system, assigning appropriate priority levels.
Basic Troubleshooting
:
- Password resets
- Login/access issues
- Configuration errors
- Minor performance issues
Monitoring
: Use tools to monitor application health and performance; report anomalies.
Escalation
: Route unresolved or complex issues to Level 2 or Level 3 support teams.
Documentation
: Maintain records of issues, resolutions, and known errors for future reference.
Customer Service
: Ensure a positive user experience through clear communication and timely updates.

Matrix Management

System Uploads

Stakeholder Coordination

Testing & Validation

Required Skills

problem-solving

diagnostic tools

Ability to work under pressure and manage multiple support requests.

Experience with ticketing systems and support documentation tools.

Ready to learn new applications and functional domain.

Qualifications

Diploma or bachelors degree in IT, Computer Science, or related field

Strong keys

Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions.
Effective Communication, Rigor, Method, Autonomy, Patience.

Specific Qualifications (if required)

Years Of Exp: 3-6 years of experience in technical support or helpdesk roles

Any graduate/ Post-Graduate.

Language

English mandatory

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