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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

1 - 4 years

3 - 7 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

problem management root cause analysis incident management application support itil ticketing tools itil framework workforce management sql real time analysis technical support ticketing linux desktop support troubleshooting root cause rta unix wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Incident Management
Good to have skills :NA
Minimum 5 year of experience is required
Educational Qualification :15 years full time education
Summary:A Major Incident Manager is responsible for overseeing the resolution of high-impact IT incidents that disrupt business operations. They act as the central point of coordination during major incidents, ensuring swift recovery, clear communication, and minimal disruption. Roles & Responsibilities:- End-to-End Incident Management:Lead the response to major IT incidents from detection to resolution.-Bridge Facilitation:Host and manage incident bridges involving technical teams and stakeholders until resolution is achieved.-Stakeholder Communication:Provide timely updates to internal and external stakeholders throughout the incident lifecycle.-Root Cause Analysis:Coordinate post-incident reviews and ensure thorough documentation of causes and resolutions.-Process Improvement:Continuously refine incident management processes and contribute to knowledge base updates.-SLA Compliance:Ensure incidents are resolved within agreed service levels and escalate when necessary.-Collaboration:Work closely with technical leads, service continuity managers, and problem management teams to prevent recurrence. Professional & Technical
Skills:

Proficiency in Incident Management.- Strong analytical skills to assess incidents and identify root causes.- Experience with ticketing systems and incident tracking tools.- Ability to communicate effectively with technical and non-technical stakeholders.- Familiarity with ITIL framework and best practices in incident management.
Additional Information:- The candidate should have minimum 5 years of experience in Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Support Engineer