Application Production Support (Trade Risk & PnL domain)

Position Purpose:

Start-of-Day (SOD) Risk

Responsibilities:

Direct Responsibilities:

• Provide first-class support to all users of the application systems in a timely and efficient manner.
  
• Liaise with development teams to communicate and resolve issues raised by business users.
  
• Work with global teams across regions to resolve production problems.
  
• Maintain a knowledge base of recurring issues and solutions using SharePoint tools.
  
• Build strong functional and technical understanding of systems and business processes.
  
• Reconfigure existing setups to improve system efficiency and meet business requirements.
  
• Track incidents using ITIL-approved methodologies (incidents, changes, requests, problems).
  
• Prepare application environments for releases and participate in pre-production testing.
  
• Support Tier-1 business-critical systems and overnight batches performing end-of-day revaluations and market risk scenario analysis.
  

Contributing Responsibilities:

• Work in rotational shift hours aligned to Singapore/London business timings (6:30am and 1pm IST shifts).
  
• Remain available for extended hours when critical issues require urgent resolution.
  
• Perform proactive system checks, availability monitoring, and performance improvements across global production environments.
  
• Coordinate deployment of applications in

  UAT & Production environments

  .
• Support weekend release and system health checks, coordinating with teams across

  New York, London, Singapore

  .
• Coordinate with internal teams, brokers, and vendors to restore services in case of incidents.
  
• Ensure thorough

  Root Cause Analysis (RCA)

  and manage problem/action items.
• Perform BAU tasks with strong incident management discipline.
  

Technical & Behavioral Competencies:

Technical:

• Unix / Linux Administration
  
• Windows OS basics
  
• Shell scripting & Python scripting
  
• Oracle SQL (queries, troubleshooting, validation)
  
• Application Production Support experience
  
• Batch job schedulers (Control-M / Autosys / Cron) if applicable
  
• ITIL knowledge (Incident / Problem / Change Management)
  

Work Environment

• Global Market Trading environment

• Tier-1 critical systems

  directly impacting trading decisions

• Follow-the-Sun 247 support model

• Shift-based role

  with occasional extended working hours