Application Manager

What will your essential responsibilities include?

• Provides vision and goals for team
• Guides developers and support teams on product direction, project execution, issue resolution, and provide escalation framework via governance
• Work to educate customers on best use of product and support sympathetic change to the product, clearly articulating trade-offs and risks
• Difficulties requirements to ensure they are in alignment with product design and architecture
• Work with business and information security to identify security risks and finding solutions, including risk acceptance
• Support internal and external audits to ensure services are delivered in a controlled fashion without undue risk to the company
• Manage service levels to ensure all commitments are met and any variances mitigated to reduce impact on overall cost, schedule, quality for business needs
• Work with Technical Architect in defining, analyzing, planning, measuring and improving product availability and continuity
• Identify and prioritize proactive maintenance action items
• Review and prioritize product defects
• Identify and champion improvement opportunities
• Raise Statements of Work and/or Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product Owners
• Implements SLA / KPI alignment across the full SDLC for each SOW / SLA
• Maintain positive relationship with suppliers in pursuit of companys best interests
• Estimate work requests at various levels of assurance and manage estimates against actuals to ensure change controls are appropriately managed
• Manage risk to deliver on service levels commitments and project milestones
• Serve as a point of escalation for risks and issues
• Govern internal change processes and development documentation
• Balance demand and capacity
• Work to minimize impact of changes to project costs/P&L

You will report to Head of Reinsurance IT.

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Experience in development in .NET technologies: .NET, .NET Core, ASP. Net Core, ORMs like EF Core, Dapper, ADO. Net, Rest APIs etc.
• Experience in development in one or more front end frameworks: Angular (preferred), React or Vue
• Experience or familiarity with Cloud technologies like Azure App Services, CICD tools like Jenkins/ Harness, Open Shift Container platforms etc.
• Proven development skills in one or more programming languages with additional skills in domain specific tools C#, Typescript and T-SQL (MS SQL Server)
• Familiarity with system design, design patterns, and designing scalable systems.
• Proficient with multiple application delivery models including Agile, iterative and waterfall
• Able to develop Knowledge Management strategy for applications
• All outsourced work performed on applications in the group performed under a fully vetted contract in alignment with Procurement processes, including Security and Legal requirements
• Solutions implemented address company security requirements
• Expert level experience in planning and executing complex, large scale initiatives or operational area.
• Budget, supply, and resource management for IT application development services
• Significant leadership experience in IT with knowledge / skills for leading multi-disciplined technology teams

Desired Skills and Abilities:

• Robust communication skills, particularly on key matters relating to the application grouping to stakeholders
• Risk identification and mitigation
• High customer assurance in application service reliability
• Stakeholder management
• Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales
• Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.