Application Expert

Job Title:

Department:

Reports To:

Location:

Employment Type:

Job Summary:

Application Expert

Key Responsibilities:

Application Support:

• Provide

  Level 1/2 technical support

  for application issues and queries.
• Analyze root causes and resolve data-related or system issues, proposing permanent fixes when applicable.
• Monitor, manage, and resolve incidents using the organization’s incident management tool, ensuring resolution within agreed timelines (OLA/SLA).
• Accurately document issues, outcomes, and escalations in vendor or internal systems.
• Create and maintain technical troubleshooting guides and documentation for support best practices.
• Maintain a strong understanding of business processes to provide relevant and effective support.

Product Management:

• Identify and gather business requirements, translating them into technical specifications.
• Prioritize new functionalities and improvements in coordination with business stakeholders.
• Record feedback, suggestions, and requirements using the change management tool.
• Ensure consistency between business needs and product development through close monitoring.
• Conduct functional testing and coordinate User Acceptance Testing (UAT) with end-users.

Minimum Qualifications:

• Strong understanding of

  maritime operational constraints

  .
• Fluent in

  English

  (written and spoken).

Experience:

• 3–5 years

  of experience in:
• Application support and product management.
• Driving product and process improvements.
• Providing front-end user support.

Key Skills & Personal Attributes:

• Strong

  analytical and problem-solving

  skills.

• Goal-oriented

  and

  self-motivated

  with a proactive mindset.
• Ability to

  multi-task

  and manage priorities effectively.
• Excellent

  verbal, written, and presentation

  communication skills.
• Strong

  organizational skills

  and attention to detail.
• Ability to work

  independently

  as well as collaboratively within a team.
• Skilled at identifying root causes of application issues and implementing solutions.